Unisa Finance Department Contacts

Contacting the University of South Africa (UNISA) Finance Department can sometimes feel like navigating a labyrinth. To help you find the right path, here’s a breakdown of the key contacts and methods for reaching them.

General Enquiries

For general finance-related questions, your first point of contact should be the main UNISA contact centre. This allows for proper routing and tracking of your enquiry.

• Phone: 080 000 1870 (toll-free within South Africa) or +27 11 471 2000 (international)
• Email (General): [email protected]

When contacting the general enquiries, be as specific as possible about the nature of your query. This will help the call centre operator direct you to the relevant department or individual within finance. Having your student number ready is essential.

Specific Finance Departments & Contact Points

Depending on your specific issue, you may need to contact a more specialized section within the Finance Department.

• Student Accounts: This is likely the most frequently contacted department. Contact them for queries relating to fees, payments, refunds, statements, and payment arrangements. While a direct email address is not typically publicized, routing your query through the general enquiry channels with a clear indication that it concerns your student account is key. Request to be transferred to the relevant department.
• NSFAS (National Student Financial Aid Scheme): If you are a NSFAS beneficiary, direct all financial queries related to your NSFAS allowance to the NSFAS department. Check the UNISA website for updated contact details specific to NSFAS, as these often change.
• Debtors Department: For any questions related to outstanding debt, payment arrangements on overdue accounts, or legal matters involving outstanding fees, you’ll need to reach the debtors department. Contacting them directly through the general enquiry channels and requesting a transfer is the recommended approach.
• Refunds: Queries related to refunds due to overpayment or withdrawal from studies should be directed to the refunds section. Again, the initial point of contact should be the general enquiry channels.

Important Considerations

• Student Number: Always have your student number readily available when contacting any part of the UNISA Finance Department. This allows them to quickly access your records and assist you efficiently.
• Written Records: Keep a record of all your communication with the finance department, including dates, times, names of individuals you spoke with, and the content of the conversation. This can be invaluable if you need to follow up on your query.
• Official Channels: Only use official UNISA contact channels. Be wary of unofficial numbers or email addresses circulating online, as these could be fraudulent.
• Patience: Be patient. UNISA handles a large volume of enquiries, and response times may vary. Following up politely after a reasonable period is acceptable.
• UNISA Website: Regularly check the UNISA website (www.unisa.ac.za) for updated contact information, FAQs, and important announcements regarding fees and financial matters.

Remember to clearly state your query and provide all necessary information when contacting the UNISA Finance Department to ensure a prompt and effective resolution.