General Enquiries and Customer Support

For general inquiries, balance inquiries, and assistance with your existing Dunia Finance products, you can reach their customer service team through the following channels:

• Phone Number: +971 600 575 575
• Operating Hours: Sunday to Thursday, 8:00 AM to 5:00 PM (UAE Time)

Please note that operating hours may vary during public holidays. It’s always advisable to check their official website or social media pages for updated schedules.

Specific Department Contact Information

While the general customer service number can handle most queries, you might find it more efficient to contact a specific department directly for certain issues. Unfortunately, Dunia Finance doesn’t publicly list direct numbers for each department. However, when you call the main customer service number, clearly state the nature of your inquiry, and they will route you to the appropriate specialist or department.

Common issues they might assist with:

• Loan applications and status updates
• Credit card inquiries
• Payment related questions
• Account statements
• Complaints and feedback

Digital Channels and Online Support

In addition to phone support, Dunia Finance also offers digital channels for customer service. While they might not have live chat currently, consider checking the following:

• Website: Visit the Dunia Finance website (typically found with a search engine search, as direct links can change). Look for a “Contact Us” or “Help” section. This often provides FAQs and online forms for submitting inquiries.
• Email: While a direct email address might not be prominently displayed, you can often submit questions or requests through the website’s contact form, which effectively sends an email to their customer service team.

Important Notes

• When calling customer service, have your account details and any relevant information readily available to expedite the process.
• Be prepared to verify your identity for security purposes.
• If you are calling from outside the UAE, ensure you dial the correct international dialing code (+971) before the number.