Bajaj Finance Helpline

Here’s information about Bajaj Finance’s customer service and helpline, formatted in HTML:

Bajaj Finance Limited, a prominent non-banking financial company (NBFC) in India, offers a comprehensive range of financial products and services. To ensure customer satisfaction and address queries efficiently, Bajaj Finance provides a multi-channel customer support system. Understanding these avenues is crucial for a smooth customer experience.

Bajaj Finance Helpline and Customer Care

The cornerstone of Bajaj Finance’s customer support is its helpline. Customers can reach out via phone to discuss various issues, including loan inquiries, repayment schedules, account statements, and grievance redressal. Here’s a breakdown of how to connect:

Phone Support:

• Dedicated Helpline Numbers: Bajaj Finance typically provides different helpline numbers depending on the product or service. It’s recommended to check their official website or app for the most accurate and up-to-date contact details. Common categories include personal loans, consumer durable loans, fixed deposits, and EMI card-related queries.
• 24/7 Availability: Some helpline numbers operate 24 hours a day, 7 days a week, ensuring assistance is available even outside of regular business hours. However, the availability may vary depending on the specific helpline and the nature of the query.
• Toll-Free Numbers: Bajaj Finance often offers toll-free numbers, allowing customers to contact them without incurring call charges.

Online Support:

In addition to phone support, Bajaj Finance offers robust online customer care options:

• Customer Portal/Login: Existing customers can access their accounts through the Bajaj Finserv customer portal. This portal allows them to manage their loans, view statements, make payments, and raise service requests.
• Email Support: Customers can send their queries or concerns via email to the designated customer care email address. This is suitable for non-urgent issues or when providing detailed information.
• Social Media: Bajaj Finance actively engages with customers on social media platforms like Twitter and Facebook. These platforms can be used for general inquiries, feedback, and raising concerns publicly. However, avoid sharing sensitive personal information on social media.
• Bajaj Finserv App: The Bajaj Finserv app provides a convenient way to manage your accounts, access support features, and track your financial products on the go.
• AI Chatbot: Bajaj Finance often deploys AI-powered chatbots on its website and app to provide instant answers to frequently asked questions.

Visiting a Branch:

For more complex issues or when face-to-face interaction is preferred, customers can visit a Bajaj Finance branch. Use the branch locator tool on the Bajaj Finance website to find the nearest branch and its operating hours.

Grievance Redressal:

Bajaj Finance has a defined grievance redressal mechanism to address customer complaints effectively. If your issue is not resolved through the regular channels, you can escalate it to the grievance officer as per the company’s policy.

Important Note: When contacting Bajaj Finance customer care, keep your loan account details, EMI card number, or other relevant information handy to expedite the resolution process. Be clear and concise when explaining your issue.